Refund policy

FitFlop Australia Online is happy to offer refunds for items that are of incorrect size or fit, or that are faulty or damaged due to a manufacturing issue.

To be eligible for a refund, items must be unused, in their original condition, with all tags and labels attached, and returned in the original packaging. Please note that shoe boxes must be securely placed inside a satchel or outer packaging when returned, and must not be used as the outer shipping packaging.

Refund requests must be submitted within 30 days of purchase. Unfortunately, refunds cannot be processed outside of this 30-day period.

Please note that FitFlop Australia Online does not offer exchanges under any circumstances, including for size or fit issues. If you wish to receive the item in a different size, colour, or style, you will need to return your original purchase for a refund (subject to the above conditions) and place a new order.

Original shipping costs are non-refundable and the cost of return postage must be paid by the customer. You can either pay by weight at the Post Office or create your return label online (Australian customers only). 

Click here to start your return process.  

FitFlop Australia Online will not be held responsible for any packages returned that have not been received on our end.

We only accept returns purchased through https://fitflop.com.au/.

If you have purchased your shoes from a FitFlop stockist, please contact the store in which you purchased them from for further assistance. FitFlop Australia Online cannot be held accountable, or provide refunds or exchanges for purchases made outside of https://fitflop.com.au/.

Faulty Product

A faulty product is an item that has been received with damage or where a manufacturing fault occurs within a reasonable period following the purchase (6 Months). Products damaged as a result of normal wear and tear are not considered faulty.

To return a product that is faulty please contact our Customer Service team via online@fitflop.com.au. Please include your order number, any photos and relevant information regarding the issue.  

Sale Items

You are entitled to a refund for sale items within 30 days of purchase. Refunds will not include the cost of shipping.   

Refunds

Once your return has been received and inspected by FitFlop Australia Online, your refund will be processed. Refunds will be issued using your original payment method. If you refund is approved, then it will be processed, and a credit will be applied to your original method of payment, within a certain amount of days.  

Late or Missing Returns

If you have not received your refund, first check your bank, PayPal or AfterPay account for payment of a FitFlop Australia Online refund. Then contact your credit card company or your bank, as it may take a few days before your refund is officially posted. If you have completed all these steps and you still have not received your refund, then please contact the FitFlop Australia Online Customer Service team at online@fitflop.com.au.