ORDERING
How do I search for items on FitFlop Australia website?

You can search for all FitFlop Australia products in a few simple ways:

  • Browse by category using the navigation menu at the top of the homepage.
  • Use the search bar located top right of the homepage to enter a product name or style code.

This will help you quickly find the item you're looking for on the FitFlop Australia website.
How do I place a order?

How to place an order on the FitFlop Australia website:

  • Start by selecting a product category, such as Sandals, Slides etc.
  • Click on the item you’re interested in to open its product page.
  • Choose your preferred colour and size.
  • Click the ‘Add to Cart’ button to add the item to your shopping bag.
  • To review your order, click the ‘My Bag’ icon at the top right of the homepage.
  • From there, you can view your full cart or click the ‘Checkout’ button to proceed.
  • Enter your contact, delivery, and payment details at checkout to complete your order.
  • Once your order is placed, you’ll receive a confirmation email with your product, payment, and shipping information.

Thank you for shopping with FitFlop Australia online!
Can I order by phone or email?

No, orders can’t be placed by phone or email. All purchases must be made through the FitFlop Australia website or at one of our retail stockists nationwide.
Will I receive a confirmation email of my order?

Yes. For all product orders made on the FitFlop Australia website, you will receive an order confirmation email with details of product purchased, contact information, delivery details and shipment method.
Can I make a change to an existing order?

Unfortunately, we are unable to change an order once it has been placed. If you wish to cancel your order, please contact our Customer Service Team at online@fitflop.com.au within 24 hours of finalizing your order.
How do I cancel my order and receive a refund?

Once your order is placed and finalized, you’ll have 24 hours to cancel and receive a full refund. To request a cancellation, please contact FitFlop Australia Online Customer Service via online@fitflop.com.au.
Can I exchange my item at the retail store?

No. Products purchased on the FitFlop Australia website cannot be exchanged at any of the retail stores stocking FitFlop footwear.

ACCOUNT & PAYMENT
What currency is FitFlop Australia website prices displayed in?

The FitFlop Australia Online prices are displayed in Australian dollars (AUD).
What forms of payment do you accept?

FitFlop Australia Online accepts PayPal, VISA/Credit Card, and Afterpay.
How safe are my credit card details?

Very Safe. When you click the `Process Order’ button on the FitFlop Australia Online website payment page, PayPal sends the transaction information directly to our bank. We do not share your payment details with any third parties, as our online system automatically encrypts all your details.
Do I need an account to place an order?

When you proceed to checkout to purchase a product, you are meet with a few options, existing members can login, and non existing members can either checkout as a guest or register when you checkout. Registering when you checkout will automatically set up a member account with FitFlop Australia Online.
How to log in to my account or reset my password?

We have streamlined our customer accounts to make your experience as simple and easy as possible. You no longer require a password, instead you will be sent a unique code to your email each time you would like to log in.
How do I sign up to the mailing list?

You can sign up for the FitFlop Australia newsletter by scrolling to the bottom right of the FitFlop Australia homepage. Once there, enter your full email address into the newsletter sign-up field and click submit. By joining the mailing list, you’ll receive exclusive offers, early access to new collections, and regular updates on the latest FitFlop products and promotions.
How do I give you my feedback?

We would love to hear from you. Please send any feedback to FitFlop Australia Online Customer Service via online@fitflop.com.au.

CARING FOR YOUR SHOES?
Do you offer repair service?

We do not offer resoling or repair services for any of our shoes. This is because our footwear design means that the midsole and outsole are very strongly bonded together, and so it’s not possible to repair or replace them without damaging the footwear. Please contact our Customer Service team via online@fitflop.com.au if you need further help.
Do you sell replacement insoles or laces?

We do not currently sell replacement insoles or laces.
What is the best method to clean and protect my FitFlop shoes?

The uppers on our footwear can be cleaned and protected with any product* that is designed for use on the upper material (e.g. a product designed for leather may not be suitable for suede/nubuck). Please follow the product’s directions carefully. For the best results we advise that spills and stains are treated as quickly as possible. For any specific questions on caring for your FitFlop shoes please contact our Customer Service team via email at online@fitflop.com.au.

*Please note that the use of a cleaner/water repellent/protector may change the colour of the leather, suede, nubuck or other materials and we recommend that you test a small inconspicuous area before applying product to the whole shoe. In addition, we can make no guarantee that use of such a product will restore your shoes to their original condition or won’t alter them in some way. For example, some materials, such as suede, nubuck and canvas, are particularly tricky to clean – so ultimately, the only way to ensure they stay pristine is to prevent them from getting dirty or wet.

TECHNOLOGY & FOOT HEALTH
Can I jog/work out/cycle in FitFlops footwear?

We recommend our footwear for daily walking/strolling/non-sport use.
Can I wear orthotics in FitFlop footwear?

We believe FitFlop footwear is best worn as nature intended (socks or bare feet), however, we suggest you bring it to the attention of your podiatrist and follow their advice. Please remember that any additional feature may alter the way that your shoes behave and feel.
Could wearing FitFlop shoes aggravate a health problem? What should I do if they cause discomfort?

If you have any health concerns which you suspect may be aggravated by wearing FitFlop shoes, and/or experience any discomfort as a result of wearing them, then we advise you to consult a medical practitioner before starting or continuing to wear your shoes.