Fitflop Returns

Return Policy
We accept returns for all online purchases within 30 days of the purchase date. To qualify, items must be unworn, in their original condition, and returned in their original packaging inside a parcel bag. Please avoid attaching the return label directly to the shoebox; a $15 packaging fee will be deducted from refunds if this guideline is not followed.
Full-Priced Items:
Full-priced items can be returned for a refund, store credit, or exchange. Refunds will incur a $15 shipping and handling fee, while exchanges and store credits are free of charge. 
Sale Items:
Sale items are eligible for exchanges or store credit only, and customers are responsible for return shipping costs. To initiate a return on sale items, please reach out to our customer service team for assistance.
Refundid Returns:
When using Refundid for returns or exchanges, a $15 shipping fee and a $15 store return fee will apply. However, the $15 shipping fee will be waived if the returned shoes are in resellable condition.
Once we receive your returned item, we will process your refund, exchange, or store credit promptly. Please note that if your requested exchange item is sold out due to high demand, a refund or store credit will be issued based on eligibility.

For New Zealand customers

  • At the moment, we currently can't offer exchanges. Return for refund is the only available option.
  • Returning the items back to Australia will be at the customer's cost.
  • Customers who elect to use our returns portal will have the return shipping fee deducted from their refund.

For in-store customers 

We will offer a refund or exchange of your purchase provided the following criteria are met:

  • Your refund / exchange is occurring within 14 days of the original purchase date.
  • You have proof of purchase (original receipt) together with the original payment method. If the original payment method is not available, a credit note, or exchange will be offered instead.
  • The items you wish to return / exchange are unworn, unmarked and in a resaleable condition. The original packaging must also be returned in a resaleable condition.
  • The item was purchased at full price.
  • Discounted items can be returned for a credit or exchange within 14 days of original purchase date.
  • Items purchased during a FINAL CLEARANCE promotion are heavily discounted and are not eligible for exchange, return or credit.

Faulty items: If your item is faulty (not normal wear & tear), we reserve the right to send the item to the manufacturer for review and assessment before a refund, repair or replacement is issued.

Credit notes: Credit notes are valid for 3 years from date of issue. Treat your credit note like cash as we cannot recover your credit note details if lost.

 

To start the exchange/return process please select a return option below:

Enter details below to get started

Enter details below to get started

Enter details below to get started